Weather, ATC, FAA or other unexpected delays or cancellations from our end are not subject to cancellation fees. If you arrive willing and able and we just can't fly, there will be no charges to you and you will receive a full refund back to your credit card or a credit on account as you request. 

• All cancellations or changes require you to talk with a live person, the use of email is not satisfactory. If you must use email, be sure to allow at least 1 day for us to respond. If you do not get a response, please call. (831) 763-2244
• All bookings are required to be paid in full at the time of booking.
• Any cancellation is charged a 10% booking fee at the time of refund
• All wine flights incur a non-refundable charge of $500 in addition to the 10% refund fee.
• Less than 3 days’ notice - Customer cancellations or changes with less than 72 hours notice from time of departure receive a refund less a 25% cancellation fee.
• 24 hour cancellations or NO-SHOW - No refund for cancellations within 24 hours, no-show, or late arrivals past 10 minutes from the time of departure. Clients who arrive over the 300lbs individual weight limit or total weight limit will be considered a cancelation within the 24 hour cancellation. 

Due to the nature of aircraft, weight can be a limiting factor. If you entered your weights accurately there should not be any problem.

• You will be weighted at the time of check-in to verify your stated weights during the booking process and if there is a weight issue, your options will be discussed at that time with our staff.
• The maximum per-passenger seat rating is 240 lbs for the smaller R22 Helicopters and 300 lbs for airplanes or the larger R44 helicopters. This would be weighed on a scale with all your carry-on, gear, clothing etc.
• We are not able to carry any passenger over 300 lbs. due to FAA regulations in any of our aircraft.
• Any child must be at least 35lbs to fly
• Please keep in mind that during booking we collect your stated weights and if this weight is different than when you check-in, your flight could be cancelled if over the limits. The longer the flight, the less passenger weight the aircraft can carry, so, please call us if any passenger is over 200 lbs. or if the group is over 500 lbs..

• Children must be over 3 years old and weight more than 35 pounds to fly.
• Children under 13 must be accompanied by a paying adult.
• You must be at least 18 to fly with the doors off
• Children under 18 - If you have had an adult pay with a credit card for your flight, they will be required to be present or have made previous arrangements to verify the purchase. If you show up and your ID does not match the payment method, you will be declined boarding and cancellation fees will apply.

Helicopter/Airplane tours:

• Please dress comfortably. Aircraft are like small cars with heating, Air conditioning, and fresh air vents. High Heels can get you into trouble, so please be ready to go barefoot if needed

• Gift are for the cash value at the time of the purchase, if prices rise, the difference will need to be paid before the flight can be conducted.
• If purchased as a gift, please contact us at 831-763-2244 to book your flight.

• Please arrive 10-15 minutes prior to departure
• We will verify your identification, weight and payment
• THE ORIGINAL CARD USED TO PURCHASE AND PHOTO ID MUST MATCH AND BE SHOWN AT CHECK-IN

“My ID does not match the Credit Card details on file” – You can use another card or cash. Cancellation charges will apply to the person's card used to purchase the flight if we cannot obtain verification details such as a photo ID and both sides of the credit card presented together.

HAYWARD AIRPORT (San Francisco Bay Area Flight)
1 Tuskegee Airman Dr.
Hayward, CA 94545

• Check traffic conditions, it is your responsibility to arrive on-time (late arrivals create delays for other customers and are grounds for cancellation fees)
• In the event, you know you will arrive late, please contact us to let us know, we may require you to fly later, reschedule or pay a cancellation fee based on the circumstances and surrounding flights that are affected.
• Please bring a photo ID for check-in validation, children do not require ID

• All flights begin and end at the Watsonville, Hayward, or Monterey airport independently. As an example, if you are scheduled to depart from the Watsonville airport you will return to the Watsonville airport.
• Prices may be stated as per passenger, per flight, or per group. Some price structures are billed in tenths (1/10^th) of an hour if using the “Power by the Hour” Scheme.
• Due to the complicated and constantly changing nature of airport, state and federal charges, fees and taxes, our agents may be required to update or change prices from time to time during the quoting process.
• We update our prices each calendar quarter

The FAA and TSA require that we check all carry-on luggage in accordance with Federal regulations. Please be aware of these limitations to what you can and can not carry on our aircraft. Any items found to be in violation will need to be removed from your person and luggage prior to boarding.

For a complete and current list of items that you can and can not carry please visit these two websites -
https://www.faa.gov/hazmat/packsafe/
TSA - https://www.tsa.gov/travel/security-screening/whatcanibring/all

All passengers and carry-on items are required by the FAA and TSA to be searched and inspected for Hazardous materials, illegal weapons and drugs. This will be a non-intrusive question and general inspection of your carry-on.

• If you have any private items, please leave them in your car. Remember that both state and Federal laws apply to aviation, and it is illegal to carry any amount of illegal drugs on board our aircraft or within the facility.
• All passengers are subject to FAA regulations pertaining to searching persons and carry-on baggage for illegal items such as guns, explosive materials, drugs or anything else deemed dangerous or illegal by the pilot.
• Carry-on items are limited by size. Anything that can lay on your lap is fine as long as it is not heavy or can cause problems to other passengers
• The FAA requires that all adult passengers bring a government-issued photo ID in order to board the aircraft.
• Remember that all aviation is controlled by the federal government and all federal laws will apply. We are bound by those laws, do not assume that because something is not illegal in this state or county that the same applies to the federal jurisdiction of the airport.

Due to Giants and other stadium Games, ATC, presidential Temporary flight restrictions and other FAA restrictions and controls, your flight route may vary, encounter delays, involve shorter or longer flight times, might be discontinued, re-routed, re-scheduled, canceled or have other limitations outside our control. We appreciate your understanding and will work to resolve any conflict that may arise. In no event shall a full refund be issued after departure for any reason. Our flights are based on typical flight times and any associated refund will be offered based on the remaining flight time you did not experience in the event your flight is shortened by more than 6 minutes.

Passengers

We collect passenger information in order to comply with FAA regulations.

Type	Passenger