TOTAL ADVENTURE TIME OF APPROX 2:00
Flights/Tours available: Wednesday- Sunday 11:00 - 2:00
Approximate Flight Time (round trip):
From Watsonville airport - 45 minutes
From Monterey airport - 40 minutes
CANCELLATION OR DATE/TIME CHANGE POLICY:
- Weather, ATC, FAA or other unexpected delays or cancellations from our end are not subject to cancellation fees. If you arrive willing and able and we just can't fly, there will be no charges to you and you will receive a full refund back to your credit card or a credit on account as you request. Giants games do require a slightly varied path and flights can be conducted with an exceptional experience.
- All cancellations or changes require you to talk with a live person, the use of email is not satisfactory. If you must use email, be sure to allow at least 1 day for us to respond. If you do not get a response, please call. (831) 763-2244
- All bookings are required to be paid in full at the time of booking.
- Any cancellation is charged a 10% booking fee at the time of refund.
- Less than 3 days’ notice - Customer cancellations or changes with less than 72 hours notice from time of departure receive a refund less a 25% cancellation fee.
- 24 hour cancellations or NO-SHOW - No refund for cancellations within 24 hours, no-show, or late arrivals past 10 minutes from the time of departure. Clients who arrive over the 300lbs individual weight limit or total weight limit will be considered within the 24 hour cancellation.
My ID does not match the Credit Card details on file” – You can use another card or cash. Cancellation charges will apply to the person's card used to purchase the flight if we cannot obtain verification details such as a photo ID and both sides of the credit card presented together.
CHANGE YOUR FLIGHT DATE/TIME:
After booking your reservation, changes to your flight date or time must be requested and are subject to many factors, so please give us 5 days or more notice if possible. We will do our best to accommodate your situation.
Gift Purchases:
- Gift are for the cash value at the time of the purchase, if prices rise, the difference will need to be paid before the flight can be conducted.
- If purchased as a gift, please contact us at 831-763-2244 to book your flight.
Arrival / Check-in:
- Please arrive 10-15 minutes prior to departure
- We will verify your identification, weight and payment
- THE ORIGINAL CARD USED TO PURCHASE AND PHOTO ID MUST MATCH AND BE SHOWN AT CHECK-IN
“My ID does not match the Credit Card details on file” – You can use another card or cash. Cancellation charges will apply to the person's card used to purchase the flight if we cannot obtain verification details such as a photo ID and both sides of the credit card presented together.
Locations:
WATSONVILLE AIRPORT (Tours of the Santa Cruz / Monterey Bay Area)
150 Aviation Way
Watsonville, CA 95076
- Check traffic conditions, it is your responsibility to arrive on-time (late arrivals create delays for other customers and are grounds for cancellation fees)
- In the event, you know you will arrive late, please contact us to let us know, we may require you to fly later, reschedule or pay a cancellation fee based on the circumstances and surrounding flights that are affected.
- Please bring a photo ID for check-in validation, children do not require ID
- All flights begin and end at the Watsonville, Hayward, or Monterey airport independently. As an example, if you are scheduled to depart from the Watsonville airport you will return to the Watsonville airport.
- Prices may be stated as per passenger, per flight, or per group. Some price structures are billed in tenths (1/10th) of an hour if using the “Power by the Hour” Scheme.
- Due to the complicated and constantly changing nature of airport, state and federal charges, fees and taxes, our agents may be required to update or change prices from time to time during the quoting process.
- We update our prices each calendar quarter
Hazardous Materials:
Passenger Search/TSA/illegal items:
All passengers and carry-on items are required by the FAA and TSA to be searched and inspected for Hazardous materials, illegal weapons and drugs. This will be a non-intrusive question and general inspection of your carry-on.
- If you have any private items, please leave them in your car. Remember that both state and Federal laws apply to aviation, and it is illegal to carry any amount of illegal drugs on board our aircraft or within the facility.
- All passengers are subject to FAA regulations pertaining to searching persons and carry-on baggage for illegal items such as guns, explosive materials, drugs or anything else deemed dangerous or illegal by the pilot.
- Carry-on items are limited by size. Anything that can lay on your lap is fine as long as it is not heavy or can cause problems to other passengers
- The FAA requires that all adult passengers bring a government-issued photo ID in order to board the aircraft.
- Remember that all aviation is controlled by the federal government and all federal laws will apply. We are bound by those laws, do not assume that because something is not illegal in this state or county that the same applies to the federal jurisdiction of the airport.
Change in Routes/ATC control:
Due to Giants and other stadium Games, ATC, presidential Temporary flight restrictions and other FAA restrictions and controls, your flight route may vary, encounter delays, involve shorter or longer flight times, might be discontinued, re-routed, re-scheduled, canceled or have other limitations outside our control. We appreciate your understanding and will work to resolve any conflict that may arise. In no event shall a full refund be issued after departure for any reason. Our flights are based on typical flight times and any associated refund will be offered based on the remaining flight time you did not experience in the event your flight is shortened by more than 6 minutes.