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Squawks / Discrepancies

To close a squawk that is found to be unsubstantiated..

Manage > Aircraft > Squawks. Verified, Acceptable as Noted, Verified and Repaired, or Inspected Unable to Verify will close a squawk. Close with applicable notes.

To add a squawk..

Manage > Aircraft > Squawks > Create Squawk OR when checking in a flight … go to the schedule, click on the reservation, Check in > Squawks tab > New Squawk.

To acknowledge a squawk and change the status of it..

Manage > Aircraft > Squawks. Here you can change the status.

Upload files or photos to a Squawk..

When you are creating a Squawk / Discrepancy select the files tab to upload. To view the upload, select on the Squawk / Discrepancy > Select on the File tab > Select on the file to view. You can see the list of Squawks / Discrepancies by going to Manage > Aircraft > Squawks / Discrepancies or by going to Reports > More > Squawks / Discrepancies. The black paper icon indicates there is a file/photo uploaded to it.

Squawks/Discrepancies shows Files count on the Files tab: Manage > Aircraft > Squawks/Discrepancies​​ > Tap one > Files tab

To edit a squawk.. 

Manage > Aircraft > Squawks > Click on the description > Edit the squawk, you’ll need to add to the action taken box to finalize the edit > Edit squawk.

Squawks/Discrepancies Permissions

In Groups, you will be able to add Squawks to the Reports Available.

You can manage Squawks/Descrepencies permissions by going to Manage > General Settings and scrolling down to Squawks/Discrepancies. Here you can establish which Groups can Add/View/See Resolved/Manage. If a Group is set to Manage, they will automatically have all other permissions for Squawks.

Users will need to be added to a Group so you can add them for each. Example: create a Group called “Squawks/Discrepancies” and add all users to that group.

Your basic users will always be able to view Open / New Squawks when Dispatching their flight.

If you want to disable squawks completely for your organization you can do so in your General Settings > Squawks/Discrepancies – Disabled.

If you find that your allowed users cannot view the Squawks by selecting the aircraft (off the schedule) > Squawks Tab it may be that your HTML in the Notes / Description in the Aircraft Profile page needs to be adjusted, cleaned up, or removed. You can also ask your web developer, if you have one, to help with debugging your HTML. Keep in mind, copy/paste from Microsoft Word might be causing this issue.

View the History of the squawk by selecting it > History tab. It also shows Actions Taken so users and staff can stay informed.

Basic users are unable to dispatch if there are new/pending squawks (in that status only). Please let us know if you want this feature turned off. 

New/pending squawks turn the tail number red on the schedule (in split views). If you want this feature turned off please let us know.