To close a squawk that is found to be unsubstantiated..
Manage > Aircraft > Squawks. Verified, Acceptable as Noted, and Verified and Repaired will both close a squawk. Close with applicable notes.
To add a squawk..
Manage > Aircraft > Squawks > Create Squawk OR when checking in a flight … go to the schedule, click on the reservation, Check in > Squawks tab > New Squawk.
To acknowledge a squawk and change the status of it..
Manage > Aircraft > Squawks. Here you can change the status.
To edit a squawk..
Manage > Aircraft > Squawks > Click on the description > Edit the squawk, you’ll need to add to the action taken box to finalize the edit > Edit squawk.
In Groups, you will be able to add Squawks to the Reports Available. The users selected will be able to view and create Squawks by selecting Reports > Squawks.
Your basic users can also view Squawks by selecting the aircraft (off the schedule) > Squawks Tab.
If you want to disable squawks completely for your organization you can do so in your General Settings > Squawks/Descrepencies – Disabled.
If you find that your users cannot view the Squawks by selecting the aircraft (off the schedule) > Squawks Tab it may be that your HTML in the Notes / Description in the Aircraft Profile page needs to be adjusted, cleaned up, or removed. You can also ask your web developer, if you have one, to help with debugging your HTML. Keep in mind, copy/paste from Microsoft Word might be causing this issue.
View the History of the squawk by selecting it > History tab. It also shows Actions Taken so users and staff can stay informed.
Basic users are unable to dispatch if there are new/pending squawks (in that status only). Please let us know if you want this feature turned off.
New/pending squawks turn the tail number red on the schedule (in split views). If you want this feature turned off please let us know.